Legal
Terms of Service
The arrangement between you and Del Mar Sub-Zero Appliance Care when a technician comes out to a Del Mar address, written out in full.
The work itself
The service is residential repair of built-in and professional appliances in Del Mar. Commercial kitchens, installation of new equipment and cabinetry work are outside it.
Appointments
Visits are booked by phone on (858) 290-7997 or through the online booking link. Same-day slots are available most days; which day you get depends on the schedule and on whether the part is already on the van.
Pricing
You hear the price first and pay afterwards. Del Mar Sub-Zero Appliance Care quotes the repair once the fault is known — parts and labor in a single number — and payment is due on completion.
Before anything is replaced
Panels come off and readings are taken before a number is given. Where a fault cannot be reproduced during the visit you will be told that, because fitting a speculative part at your expense is not diagnosis.
Access to the appliance
Please clear the space in front of the appliance before the visit, and know where the water shut-off is if the fault involves ice or a leak. The visit also needs an adult over 18 there from start to finish.
Parts
We buy OEM parts, or source them from an authorized supplier when the factory part is unavailable, and fit those. Pattern and refurbished components are available and Del Mar Sub-Zero Appliance Care does not use them unless you ask and we have agreed in advance.
Our warranty
If the component we repaired or replaced fails again in the same way, that is ours to put right: our labor and our parts are warranted against exactly that. Outside it: later faults with other causes, damage from misuse or power events, and anything done to the appliance by someone else after we leave. One caution worth more than the rest: a unit still inside the factory warranty should go to the manufacturer first, because the sealed system is usually only covered when they do it.
Insurance and liability
We are licensed and insured; ask before the work starts in your Del Mar kitchen and you will be given the details. Our liability is bounded by the work done: conditions that predate the visit, defects of manufacture, food spoilage and unrelated faults all sit outside it.
Cancellation
There is no cancellation fee. Call (858) 290-7997 before the van leaves for Del Mar and the slot is moved or dropped with no charge.
Jurisdiction
California law governs this agreement, as it governs the work in Del Mar.